Education: Bachelor's degree or related field
Experience: 2+ years
- Review and log all returned server components and systems.
- Maintain accurate RMA records and audit documentation for compliance.
- Track reasons for returns and generate reports for trend analysis.
- Perform root cause analysis and support corrective actions.
- Execute test plans for replacement parts and repaired units.
- Validate server SKUs and configurations for hyperscaler environments (AWS, Azure, GCP).
- Interface with engineering, supply chain, and customer support teams.
- Coordinate repair, upgrade, and return-to-service processes.
- Bachelor's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 2+ years of Hardware Engineering or related work experience.
Master's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 1+ year of Hardware Engineering or related work experience.
PhD in Computer Science, Electrical/Electronics Engineering, Engineering, or related field.
- Bachelor's degree in Electrical Engineering, Computer Engineering, or related field.
- 2-4 years in hardware troubleshooting or sustaining engineering.
- Familiarity with hyperscaler server hardware (CPU, memory, storage) and cloud platforms.
- Strong debugging and soldering skills (micro miniature preferred).
- Knowledge of server architecture, networking (TCP/IP, DNS), and hardware interfaces.
- Experience with automation tools (Ansible, Puppet) and scripting (Python, Bash).
- Excellent documentation, organizational, and communication skills.
- Ability to work cross-functionally and manage multiple priorities.
- Familiarity with server validation processes and performance tuning.
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