Product Owner II - Customer Experience & The Way We Work Enablement (Hybrid)

Overview: As part of the Customer Experience and The Way We Work Enablement organization within Enterprise Platforms, the Product Owner II owns customer/employee research and portfolio management products . R epresenting the voice of the customer and stakeholders while also aligning with business strategy , the Product Owner II defin es and articulat es new opportunities , working in close concert with key stakeholders, including senior leadership and a dedicated agile team .

They define the product vision and roadmap, prioritize the backlog, anticipate client needs , and serve as the primary communicator between stakeholders and teams while evaluating product progress at each iteration. Location: This role follows a hybrid work model, requiring onsite presence four days per week at one of M&T Bank's regional offices.

Candidates must reside within a reasonable commuting distance to one of the following locations: - 345 Main Street, Buffalo, NY - 115 Federal Street, Boston, MA - 1 Light Street, Baltimore, MD - 1350 I Street NW, Washington, DC - 1100 North Market Street, Wilmington, DE - 277 Park Avenue, New York, NY - 850 Main Street, Bridgeport, CT - 77 Pine Street, Burlington, VT Primary

Responsibilities: - Build and own the vision , roadmap , and backlog of the Qualtri cs, User Zoom, User Research, and User Interviews customer/employee research suite and Service Now SPM, the enterprise portfolio management tool. - Represent the voice of the customer within the team and convey story details to the team; make autonomous decisions, quickly and thoughtfully, to move delivery forward in alignment with overall product vision and strategy. - Work directly with the delivery team to create appropriate analytics and other communication tools for internal team and stakeholder use to show progress. - Participate in all team activities and ceremonies. - Use a matrixed influencing approach to work with essential business partners throughout the organization, often at a more senior level and irrespective of hierarchy or divisions, advocating for the benefit of the customer. - Understand and engage with your customers. - Focus on outcomes over outputs, incorporating design thinking methods and analytics to inform product design. - May act on behalf of the Senior Product Owner during absence s . - Promote an environment that supports belonging and reflects the M&T Bank brand. - Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable - Complete other related duties as assigned Managerial/Supervisory

Responsibilities: No direct management responsibility, but while an individual contributor, the jobholder must manage activities through influence, accountability and ownership, functioning in an agile environment. Education and Experience Required: Bachelor's degree and a minimum of 6 years' business, analytical, technical and/or product experience, or in lieu of a degree, a combined minimum of 10 years' higher education and/or work experience, including a minimum of 6 years' business, analytical, technical and/or product experience .

Education and Experience Preferred: - Prior experience prioritizing across competing priorities and quickly-changing landscape - Prior experience actively seeking out multiple opinions, yet making independent decisions and influencing positive outcomes - Understanding of Design Thinking principles - Knowledge of product design and development best practices - Knowledge of Agile and Lean principles and practices - Experience working in partnership with user experience teams on product design - Experience developing/managing digital capabilities - Strong verbal and written communication skills - Specific subject matter expertise as required by assigned product M&T Bank is committed to fair, competitive, and market-informed pay for our employees.

The pay range for this position is $136,000.00 - $226,600.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation. Location Wilmington, Delaware, United States of America