Product Design Director, Card Servicing and Support Platform Design

We are looking for a "player-coach" who remains hands-on. You will lead your team not just through management, but by prototyping, visualizing complex workflows, and learning through the act of building and testing real experiences.

- Influence Through Education: You will frequently work with partners and technical stakeholders who are new to the design process. Success in this role requires the ability to "teach" design value while simultaneously delivering high-impact solutions.

- Product Design Expertise: Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice at Capital One. Leveraging a variety of skills across interaction, visual and service design; in collaboration with cross-functional partners, help to oversee and optimize the use of appropriate tools, platforms, frameworks and design systems and enable your team to develop artifacts that may include vision stories, journey maps, blueprints, high-fidelity designs and prototypes

- Leadership: Create conditions for a positive and inclusive team environment and set a vision for an inclusive, collaborative culture that makes your team feel valued and heard

- Human-Centered: Champion voices of both customers and partners, modeling the mindset that business and customer outcomes are not distinct but complementary, ultimately resulting in experiences that exceed baseline customer needs and expectations

- Business-Focused: Demonstrate expert knowledge of products, processes, our customers, competitors and industry market trends, applying relevant insights to shape how Design should engage and solve business challenges

- Problem-Solving: Share insights around technical advances and data capabilities that could influence outcomes, while helping larger teams navigate technical limitations and boundaries in service of bold technological solutions, data destinations and efficiency

- Collaboration: Connect the dots across teams, portfolios, platforms and LOBs, bringing together partners and processes in ways that drive more coherent experiences, accelerate delivery and elevate the value of design

- Communication: Present work across levels and job functions, modeling a strategic human-centered approach that integrates design frameworks, data and research insights to make the complex accessible, influence senior stakeholders and achieve impactful results

The ideal candidate has a strong portfolio demonstrating your leadership, process, results and impact.

- Experience in a design toolkit that spans product design, service design, design strategy and content design

- Experience leading product design teams operating across UX and UI, strategy, content and research from strategy through delivery to market

- Experience partnering with product managers, engineers, marketing and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps and operating models

- Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions

- Proficiency in business case development, grounding product and user experience decisions to business value

- Exceptional interpersonal skills and relationship building across complex organizations