Senior Manager, Tech Program Lead

The Tech Chief of Staff team is looking for a passionate, energetic, creative, and strategic Program Manager to shape and evolve two Tech-wide programs. In this role, you will be the strategic lead and program owner for our Tech-wide recognition and enablement programs. You'll be leading a high-output team to drive program impact.

- Operational Planning: Partner with the program AE, other key stakeholders, and program teams to drive the overarching program strategy and operational planning

- Architect Business, Tech, and Associate Insights: Establish program KPIs / North Star metrics to deeply understand and articulate program impact on our Tech associates, the organization, and business

- Shape Future Programming: Destination back thinking to inform each program's charter. Track competitor landscapes, evaluate industry trends, and pioneer future programming frameworks to ensure Capital One remains a leader in the Tech enablement & recognition space.

- Oversee Program Management: Oversee the development of scalable processes, tracking tools, and governance frameworks for both programs

- Strengthen Partner Frameworks: Guide partnerships with Comms, Design, Tech Divisional Support, Immerse Platform Engineers and others to drive program impact through others and create camaraderie within stakeholders

- Mentorship: Lead, mentor, and develop a diverse team of associates responsible for supporting engagements

- Collaboration: Foster a collaborative and inclusive work environment that encourages creativity, innovation, and professional growth

- Enablement: Drive critical decisions, remain action oriented, and be able to consistently deliver results through others

- Impact-driven. You dream big. You desire to make the world a better place, and you get energy from working with others with similar passions to accomplish big, bold goals.

- Wired for Collaboration and Connection. You thrive in a matrixed organization because you know that together we can do better. You're obsessed with building and cultivating relationships.

You have a proven track record of building solutions co-delivered across teams and consistently delivering results through others.

- Customer and Experience Focused. You care about doing what's best for the Tech organization and for Capital One's associates. You utilize customer journey mapping and human-centered design to look through the eyes of stakeholders, ruthlessly optimizing the end-to-end user experience.

- Data-Informed Strategist. You leverage business insights, surveys, and rigorous analytics to spot trends, build thorough business cases, evaluate process effectiveness, and guide long-term strategic growth.

- Process Oriented. You loathe inefficient processes and look for ways to streamline and document everything you touch. You enjoy creating new processes when it is needed.

- Innovator at Heart. You're a natural problem solver who thrives on creative challenges, consistently seeking innovative solutions and thinking outside the box to drive impactful results.

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer).