Principal Associate, Process Manager - Hybrid

the opportunity to collaborate on project teams and broader initiatives to represent the business for changes that may impact departmental payment processes.

To be successful in this role, you must have excellent communication skills, strict attention to detail, and the ability to adapt to change quickly. This role requires frequent collaboration with multiple teams across Retail Bank to increase value add activities while ensuring we are mitigating risk to enable the best customer experience.

- Process Optimization & Design: Map and document current business workflows to identify bottlenecks, inefficiencies, and areas for automation. Design and implement modified procedures or technological solutions to streamline operations and reduce risk.

- Data-Driven Analysis: Gather and analyze data from various sources to highlight trends, evaluate performance metrics, and pinpoint operational gaps.

- Performance Measurement: Develop and track Key Performance Indicators (KPIs) to measure the effectiveness of process changes, making continuous adjustments as new opportunities arise.

- Stakeholder & Change Management: Act as a central collaborator alongside Business Analysts, Data Analysts, Operations SMEs, and Product Partners to gather requirements. Manage stakeholder expectations, facilitate the rollout of new processes, and effectively communicate improvement plans across all levels of the organization.

- Strategic Problem Solver: Understands the holistic picture, evaluates upstream and downstream impacts, and makes actionable recommendations to improve.

- Autonomous Driver: Proactively takes the lead on creating solutions for self-discovered systematic gaps. Works comfortably in ambiguous situations and showcases the ability to effectively move initiatives to a high-bar outcome.

- Data Storyteller: Creates a compelling narrative leveraging relevant, grounded facts and data.

- Adaptable Communicator: Tailors both communication style and tactics to different audiences, demonstrating the ability to influence across multiple levels of the organization.

- Process & Risk Minded: Possesses multidimensional skills across Project, Risk, Analysis, and Communications.

- Collaborative Partner: Thrives in a highly collaborative environment while working with business partners, remaining intellectually curious with a drive to understand how things work.

Location: West Creek 5 (Richmond, VA) and Center 2 (McLean, VA) this role is hybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually.

- At least 4 years of experience in process management, process analysis, project management, or risk management

- At least 2 years of experience using Google Suite or Microsoft Office

- At least 3 years of storytelling and presenting technical ideations to diverse audiences

- At least 5 years of experience in process management, process analysis, project management, or risk management