Manager, Product Management - Workforce & Intelligent Routing Data Product Manager

The Workforce & Intelligent Routing platform is the central engine that powers how our enterprise connects customers with the right expertise at the exact right moment. We aren't just moving tickets; we are building the intelligent data backbone that optimizes our most valuable resource: our people. This team sits at the intersection of human capital and machine intelligence, creating the data products that dictate the efficiency and experience of our entire global workforce.

- Is a Strategic Architect, not a Order-Taker: You are excited by the "blank page" and ready to define the approach and long-term strategy for how workforce data is consumed across the entire organization.

- Is an Enterprise Influence Rockstar: You thrive on building bridges. You'll partner with Card Data, Enterprise Data, and Technology teams to ensure our data products aren't just silos, but foundational assets for the whole company.

- Is a Human-Centered Data Evangelist: You understand that behind every data point is a human agent or a customer. You build data products that don't just "exist," but actively solve complex problems for diverse user groups.

- Is a Technical Translator: You can go deep with data engineers on publishing patterns and ecosystem architecture, then pivot to lead high-level strategic sessions with executive stakeholders.

In this role, you'll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product Management:

- Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions - Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence - Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value - Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks - Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

- Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:

- A Bachelor's or Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing

- Bachelor's degree in any field and at least 3 years of Product Management experience

- Experience translating business strategy and analysis into consumer facing digital products

At this time, Capital One will not sponsor a new applicant for employment authorization for this position