Manager, Process Manager- Global Payment Network

As a Manager of Process Management within Transaction Processing, you will be responsible for ensuring all risk efforts are flawlessly executed. Our team bridges product, tech, and risk partners to ensure Transaction Processing products and platforms remain well-documented, efficient, and fully supported. You will serve as the primary subject matter experts and single point of contact for risk initiatives.

You will blend analysis with process optimization to establish streamlined risk workflows and execute proactive data collection-ensuring on-time execution and continuous audit readiness.

- Collaborate with technical teams, stakeholders, and risk partners to ensure transaction processing products remain efficient, well-documented, and fully supported.

- Act as a single point of contact to partnering with Product and Risk, ensuring successful execution of assessments, testing, audits, and regulatory requests.

- Drive issue remediation and closure to ensure risks are mitigated and issues are resolved timely.

- Develop and maintain formal L2 process documentation, including procedures and process flow diagrams.

- Establish and maintain team standard work to ensure a consistent, well-managed support model.

- At least 2 years of experience in Process management or Risk

- Master's Degree in Business Management, Process Management, Project Management, Risk Management, Communications, Computer Science or Information Systems

- At least 5+ years of experience in Project management, Compliance, or Risk Management

At this time Capital One will not sponsor a new applicant for employment authorization for this position.