Product Design Director, Consumer & Developer Experience

We're currently seeking a Product Design Director to lead our EASE Customer Experience team in Consumer & Developer Experience (CDX) Design, part of the Experience Design organization. The EASE Customer Experience team designs the foundational digital journeys for prospects and customers of Capital One across web and mobile platforms, ensuring seamless quality, consistency, and scale across our digital channels.

The Experience Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another.

If you're a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we'd love to hear from you.

As the Director of EASE Customer Experiences, you'll lead a talented, cross-disciplinary team of designers and collaborate deeply with our research teams and Product and Tech leadership. You'll be responsible for leading high-impact, highly complex projects and defining and driving design strategy that informs the higher-level vision of the organization and aligns to business objectives.

Product Design Expertise: Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice at Capital One. Leveraging a variety of skills across interaction, visual and service design; in collaboration with cross-functional partners, help to oversee and optimize the use of appropriate tools, platforms, frameworks and design systems and enable your team to develop artifacts that may include vision stories, journey maps, blueprints, high-fidelity designs and prototypes

Leadership : Create conditions for a positive and inclusive team environment and set a vision for an inclusive, collaborative culture that makes your team feel valued and heard

Human-Centered: Champion voices of both customers and partners, modeling the mindset that business and customer outcomes are not distinct but complementary, ultimately resulting in experiences that exceed baseline customer needs and expectations

Business-Focused: Demonstrate expert knowledge of products, processes, our customers, competitors and industry market trends, applying relevant insights to shape how Design should engage and solve business challenges

Problem-Solving: Share insights around technical advances and data capabilities that could influence outcomes, while helping larger teams navigate technical limitations and boundaries in service of bold technological solutions, data destinations and efficiency

Collaboration: Connect the dots across teams, portfolios, platforms and LOBs, bringing together partners and processes in ways that drive more coherent experiences, accelerate delivery and elevate the value of design

Communication: Present work across levels and job functions, modeling a strategic human-centered approach that integrates design frameworks, data and research insights to make the complex accessible, influence senior stakeholders and achieve impactful results

The ideal candidate has a strong portfolio demonstrating your leadership, process, results and impact.

- Experience in a design toolkit that spans product design, service design, design strategy or content design

- Experience leading product design teams operating across UX or UI, strategy, content and research from strategy through delivery to market

- Experience with AI assistants tools like Claude or Gemini, and agentic development like Claude Code

- Experience partnering with product managers, engineers, marketing and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps and operating models

- Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions

- Proficiency in business case development, grounding product and user experience decisions to business value

- Exceptional interpersonal skills and relationship building across complex organizations