Senior Director, Account Executive Operations (Remote-Eligible)

We are seeking a highly structured, transformative leader who thrives on mentoring teams, creating clarity out of ambiguity, and fostering a high-performance culture across the operations organization.

- Executive Leadership & Coaching: Direct, mentor, and coach a multi-layered team of operational leaders (Managers and Directors). Foster a culture of continuous feedback, prioritize leadership development, and build robust succession plans.

- Organizational Design & Structure: Design, implement, and govern comprehensive operational frameworks and standard operating procedures (SOPs). Bring rigorous structure to the department by establishing clear roles, responsibilities, and standardized workflows.

- Strategic Partner Management: Serve as the executive sponsor and ultimate point of escalation for the network's top-tier, highest-impact strategic partners, managing relationships at the C-suite level.

- Operational Excellence & Risk Mitigation: Define the overarching strategy for mitigating operational gaps and system risks. Oversee the deployment of enterprise-wide initiatives to eliminate failure modes and ensure absolute compliance and documentation integrity.

- Cross-Functional Vision: Champion the full life-cycle of complex, cross-functional transformations. Partner with executive stakeholders across Product, Tech, and Sales to sponsor system enhancements, tool rollouts, and long-term capability building.

- Performance Strategy: Define the key performance indicators (KPIs) and operational metrics for the entire department. Leverage executive-level dashboards to drive continuous improvement, operational efficiency, and resource alignment with corporate goals.

- Change Management: Lead the organization through periods of growth and change, ensuring comprehensive training, change readiness, and adoption strategies are effectively executed.

- Client Engagement: This is a highly visible, client-facing executive role requiring approximately 25-30% travel.

- At least 10 years of account management, operations, or relationship management experience within the financial services or payments industry

- At least 8 years of people leadership and performance management experience

- 12+ years of account management, operations, or relationship management experience within the financial services or payments industry

- 10+ years of senior leadership experience, specifically focused on coaching leaders, organizational design, and scaling complex operational teams

- Demonstrated expertise in strategic planning, capability building, and managing executive-level client relationships within the South American market

Capital One is open to hiring a Remote Employee for this opportunity.

Remote (Regardless of Location): $217,000 - $247,700 for Senior Director Client Support