Senior Product Designer, Client Management

We're looking for designers who already work this way and see AI as a primary part of their workflow.

- Calendar & scheduling. Availability, booking and reschedule flows, Google Calendar OAuth, and getting the hard states right (timezones, conflicts, edge cases).

- Messaging. Provider-patient messaging, attachments, and the notification/reminder system around it.

- EHR-craft papercuts. Systematically identify and fix the highest-value usability issues providers have flagged across these surfaces.

- Coherence with client management. Keep scheduling and messaging consistent with how providers manage their client list and profiles, in partnership with Product.

- Research & craft. Talk to providers with the research team's support; raise the craft bar and contribute scheduling/messaging patterns to the Helix design system.

- Have 5+ years of product design experience, with real time spent on complex, workflow-heavy product surfaces.

- Bring exceptional visual and interaction craft - and sweat the edge cases and states that make workflow surfaces trustworthy.

- Are a systems thinker who can take a messy, multi-state problem and shape it into a coherent experience.

- Are data-informed - you use qualitative and quantitative insight together to drive decisions.

- Are a strong cross-functional partner who builds alignment and drives momentum with PM, Eng, and Data.

- Are comfortable with AI prototyping tools (Claude Code, Cursor, MagicPatterns) and see them as core to how you work.

- Want your work to make a meaningful difference - these surfaces shape how providers run their practice and how reliably patients get care.

The expected base pay range for this position is $180,000 - $225,000 , based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity.

Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

- Benefits offered include:

- Equity compensation

- Medical, Dental, and Vision coverage

- HSA / FSA

- 401K

- Work-from-Home Stipend

- Therapy Reimbursement

- 16-week parental leave for eligible employees

- Carrot Fertility annual reimbursement and membership

- 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st

- Flexible PTO

- Employee Assistance Program (EAP)

- Training and professional development

We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem - across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals.

As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.

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